Shipping policy
UK Delivery
- Free Delivery – available on all UK orders over £50.
- Standard Delivery – £3.99 on orders under £50.
- Estimated Delivery Time – Please allow 5 working days from dispatch.
Orders are shipped via Royal Mail, Parcel Force, or a local courier service, depending on the size and location of your order. Tracking details will be sent to the email address you provide at checkout.
Important:
- Please double-check your delivery address before completing your order. We cannot guarantee address changes once your order has been processed, though we’ll do our best to help if you contact us quickly at info@atlanticlights.co.uk.
- If you provide a mobile number at checkout, Royal Mail will usually send you text updates, including a delivery window. Missed delivery notifications may be sent by text, email, or via a card through your door.
- Occasionally, delivery times may be affected by factors outside of our control such as severe weather or transport delays from the island.
International Shipping
Unfortunately at this time we are unable to offer international shipping, but this is something we are looking to be able to offer in the near future.
Coming Soon...
Order Dispatch
- You’ll receive an order confirmation email when we’ve received your order.
- A dispatch email (with tracking details) will be sent once your order leaves our factory.
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We aim to process orders within 24–48 hours, although during busy periods this may take a little longer.
Missing Orders
If your order hasn’t arrived within the estimated delivery timeframe, please contact us at info@atlatniclights.co.uk. We’ll investigate with our shipping partners and keep you updated until your parcel reaches you.
Local Pickup (Click & Collect)
If you’re nearby, you can collect your order directly from our Shawbost Workshop. Simply select Local Pickup at checkout. We’ll send you a notification as soon as your order is ready for collection.
If you have any questions about your delivery, just reach out to our team.