FAQ'S

 

What materials are used in your candles?

Our candles are crafted using 100% Golden soy wax, which is a renewable resource derived from soybeans. This choice not only supports sustainable agriculture but also ensures a cleaner burn compared to paraffin wax, producing less soot and harmful emissions.

How long do your candles typically burn?

The burn time of our candles varies depending on the size and specific formulation. On average, our soy wax candles can burn for approximately 40 to 50 hours, providing an extended period of enjoyment and fragrance diffusion.

What are the benefits of using soy wax candles?

Soy wax candles offer several advantages, including a longer burn time, reduced soot production, and a cleaner scent throw. Additionally, soy wax is biodegradable and non-toxic, making it a safer option for indoor air quality compared to traditional paraffin candles.

How should I care for my candles to maximize their lifespan?

To ensure optimal performance and longevity, it is recommended to trim the wick to 1/4 inch before each use. This practice helps to prevent excessive soot and ensures an even burn. Additionally, avoid placing candles in drafty areas to minimise uneven melting.

Are your candles scented with natural fragrances?

Yes, our candles are infused with high-quality fragrance oils that are specifically designed for use in soy wax. These fragrances are carefully selected to evoke the refreshing scents of the Atlantic coast, providing a unique and immersive sensory experience.

Can I return or exchange my candles if I am not satisfied?

While we strive for customer satisfaction, we recommend reviewing our return policy for specific details regarding returns and exchanges. Generally, unopened and unused candles may be eligible for return within a specified timeframe.

How can I contact customer support for further inquiries?

For any additional questions or concerns, you can reach our customer support team via the contact form on our website or by emailing us directly. We aim to respond to all inquiries within 24 to 48 hours.